United Kingdom of Great Britain and Northern Ireland: Services Officer, HQ

Services Officer, HQ TOR 2015

Full-Time. Based in London with up to 30% Travel

Who we are:

Integrity sets the international standard for ethically delivered, expert services in challenging, complex and fragile environments. We work to assist our clients in the international community and the global private sector to transform conflict and build stability, accountability and prosperity. We aim to help our clients succeed in fragile and challenging environments while building trust and giving a voice to local people.

We deliver five key services: research and analysis / project and programme design, monitoring and evaluation / stakeholder engagement / capacity development / programme management and implementation.

Our services are underpinned by the principles on which the company was founded: a commitment to local context, ethical procurement of local services and expert and high quality delivery. We work to build skills in the geographies where we work by investing in long-term presence and sustained relationships with national organisations, networks and individuals.

Integrity employs a multinational team of project managers and implementers, thematic and regional experts, researchers, evaluators and analysts with years of experience delivering complex programmes in fragile geographies across Africa, Asia and the Middle East.

Further information about Integrity can be found at www.integrityresearch.com.

Scope of work:

The Services Officer will support the delivery of Integrity’s project portfolio across Integrity’s five services and three delivery geographies: Africa, Asia and MENA. The Services Officer will focus on supporting project management and implementation, business and proposal development, and deliver on Services’ strategy, approaches and methodologies.

Terms of Reference:

A. Project Management (50%)

The Services Officer will provide support in managing and delivering key projects and outputs across Integrity’s Services portfolio. Key project management responsibilities include:

• Assist with Independent Commission for Aid Impact (ICAI) reviews, providing short-term technical inputs, analysis and report writing where required.
• Working with the Corporate and Operations teams, provide support on project implementation processes including logistics, duty of care and security procedures, invoicing, time and resource management
• Management of smaller value contracts under supervision of Project Sponsor.

B. Business & Proposal Development (30%)

The Services Officer will support business and proposal development across services. They will take ownership of project development processes where assigned.

• Working with the Business Development team, providing support on proposal development processes, including proposal design, consultant and account management.
• Support the development of specific project and programme proposals, contributing to technical and financial proposals, in cooperation with the wider Integrity team.
• Working with the Business Development team develop project and programme teams by expanding Integrity’s network of institutional partners and core consultants and take responsibility for managing those relationships.
• Work to support our field programmes in MENA, Africa and Asia by assisting in the development and maintenance of team management, communications management and contributing to key BD dialogues and client management dialogues.

C. Corporate Development (20%)

The Services Officer will support to all services in the development, refinement, delivery and promotion of service line strategies.

• Understand, monitor and disseminate new agendas and trends within the industry, including commissioned pieces of research from management.
• Contribute to development of Services approaches and methodologies based on innovative practices, with the aim of being thought leaders in the industry.
• Contribute to the refinement and enhancement of Integrity’s Services strategy through capturing key objectives and steps for further developing the service line.

Education and Experience:

The candidate will have:

• Master’s degree in a relevant subject such as political science, international relations, sociology, social anthropology, international development, peace and conflict studies or related subject
• 2+ years experience of the development sector (including humanitarian), preferably with an international organisation.
• Experience relevant to at least one of our five service lines: Research & Analysis; Design, Monitoring & Evaluation; Capacity Development; Stakeholder Engagement; Programme Management and Implementation.

Competencies:
The candidate will be able to:

• Strong team player with confidence, humour and patience
• Write and communicate fluently and articulately in English
• Develop and manage relationships with a diplomatic and personable approach
• Develop, manage and deliver projects in a considered and methodological manner
• Research skills
• Strong attention to detail

Languages:

• Written and oral fluency in English
• Knowledge of Arabic or French desirable

How to apply:

If you are interested in applying for this position, please complete the application form at www.integrityresearch.com/apply and attach a CV and Cover Letter at the bottom of your application.

Closing date for applications: 11 December 2015

Please be advised that only shortlisted applicants will be contacted.

Candidates must have the right to work in the UK.

Integrity is an equal opportunities employer. And positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We will respect your confidentiality and abide by UK data protection laws.