United Kingdom of Great Britain and Northern Ireland: Services Manager, HQ

Services Manager, HQ TOR 2015

Full-Time. Based in London with up to 50% Travel

Who we are:

Integrity sets the international standard for ethically delivered, expert services in challenging, complex and fragile environments. We work to assist our clients in the international community and the global private sector to transform conflict and build stability, accountability and prosperity. We aim to help our clients succeed in fragile and challenging environments while building trust and giving a voice to local people.

We deliver five key services: research and analysis / programme design, monitoring and evaluation / stakeholder engagement / capacity development / programme management and implementation.

Our services are underpinned by the principles on which the company was founded: a commitment to local context, ethical procurement of local services and expert and high quality delivery. We work to build skills in the geographies where we work by investing in long-term presence and sustained relationships with national organisations, networks and individuals.

Integrity employs a multinational team of project managers and implementers, thematic and regional experts, researchers, evaluators and analysts with years of experience delivering complex programmes in fragile geographies across Africa, Asia and the Middle East.

Further information about Integrity can be found at www.integrityresearch.com.

Scope of work:

The Services Manager will support the delivery of Integrity’s project portfolio across Integrity’s five services and three delivery geographies: Africa, Asia and MENA. The Services Manager will focus on supporting project management and implementation, business and proposal development, and deliver on Services’ strategy, approaches and methodologies.

Terms of Reference:

A. Project Management and Delivery (40%)

• Provide technical inputs, in a short-term technical assistance role, including quality assurance of project team deliverables.
• Sponsor Independent Commission for Aid Impact (ICAI) reviews and other project/programmes including oversight of and support to the project manager/ proposal lead and be ultimately accountable for budget, deliverables, risk and project closedown.
• Working with field programmes in MENA, Africa and Asia provide technical advisory support to delivery of programmes.
• Working with the Corporate and Operations teams, provide leadership on project implementation processes including financial management, client communication, time and resource management.

B. Business and Proposal Development (40%)

• Working with the Business Development team lead on teaming and consultant identification Independent Commission for Aid Impact (ICAI) reviews.
• Identify new consultants with the appropriate technical, management and thematic skills to deliver Integrity’s growing portfolio of work with a specific focus on ICAI. Conduct interviews with shortlisted consultants to assess competencies, build their profile and establish areas for collaboration.
• Lead the development of specific project and programme proposals, including technical content and budgets, in cooperation with the wider Integrity team.
• Work to support our field programmes in MENA, Africa and Asia by assisting in the development and maintenance of team management, communications management and contributing to key BD dialogues and client management dialogues.
• Explore upcoming opportunities not yet tendered through effective prepositioning with potential primes and other relationships.

C. Corporate Development (20%)

• Understand, monitor and disseminate new agendas and trends within the industry, including commissioned pieces of research.
• Develop unique Integrity approaches and methodologies based on innovative practices with the aim of being thought leaders in the field.
• Develop and keep up to date thematic and technical brochures that demonstrate Integrity’s capacity and expertise in a concise and easily digestible format that can be shared internally and externally.
• Contribute to the refinement and enhancement of the service line strategy through capturing key objectives and steps for further developing the service line.
• Raise Integrity’s profile and contribute to thought leadership through journal entries, concept pieces, case studies and the dissemination of formative finds from innovative interventions.

Education and Experience:

The candidate will have:

• Master’s degree in a relevant subject such as political science, international relations, sociology, social anthropology, international development, peace and conflict studies or related subject
• 5+ years of experience of the development sector (including related humanitarian/security sectors), preferably for DFID and/or FCO funded projects, including in the field.
• Experience relevant to at least one of our five service lines: Research & Analysis; Design, Monitoring & Evaluation; Capacity Development; Stakeholder Engagement; Programme Management and Implementation.

Competencies:
The candidate will be able to:

• Strong team player with confidence, humour and patience
• Write and communicate fluently and articulately in English
• Develop and manage relationships with a diplomatic and personable approach
• Develop, manage and deliver projects in a considered and methodological manner
• Research skills
• Strong attention to detail

Languages:

• Written and oral fluency in English
• Knowledge of Arabic or French desirable

How to apply:

If you are interested in applying for this position, please complete the application form at www.integrityresearch.com/apply and attach a CV and Cover Letter at the bottom of your application.

Closing date for applications: 11 December 2015

Please be advised that only shortlisted applicants will be contacted.

Candidates must have the right to work in the UK.

Integrity is an equal opportunities employer. And positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We will respect your confidentiality and abide by UK data protection laws.