Closing date: 31 Jul 2017
Who we are:
Integrity sets the international standard for ethically delivered, expert services in challenging, complex and fragile environments. We work to assist our clients in the international community and the global private sector to transform conflict and build stability, accountability and prosperity. We aim to help our clients succeed in fragile and challenging environments while building trust and giving a voice to local people.
We deliver five key services: programme management and implementation / programme design, monitoring and evaluation / stakeholder engagement / capacity development / research and analysis.
Our services are underpinned by the principles on which the company was founded: an expert understanding of local context, ethical procurement and contracting, and a commitment to high quality work. Through our project delivery we fulfil our mission to build local skills and capacity by investing in sustained and equitable relationships with local partners.
Integrity employs a multinational team of project managers and implementers, thematic and regional experts, researchers, evaluators and analysts with years of experience delivering complex programmes in fragile geographies across Africa, Asia and the Middle East.
Further information about Integrity can be found at www.integrityglobal.com.
Scope of work:
The Senior Services Manager MENA will sit within our Services Directorate. The position will be based in either London or in the Middle East (Lebanon or Turkey, negotiable) and will build and deliver on our portfolio of projects and programmes in the Middle East region. The position will report to a Services Head based in London OR to the Director Services (also London-based).
Terms of Reference:
A. Programme or Project delivery (50%)
- As Programme/Project Director of selected Integrity contracted programmes, oversee programme/project management delivery including risk and financial performance, quality assure deliverables and ensure appropriate governance arrangements are functioning.
- Contribute technical expertise to ongoing programme/project work.
- Recruit, retain and manage programme teams.
- Effectively, empathetically and diligently manage relationships with clients, consortium partners and stakeholders more broadly.
- Be accountable for and ensure programme deliver that is on time, on budget, on quality and in keeping with Integrity’s ethics and ethos.
B. Design (30%)
- Develop relationships with key government and private sector clients to understand their needs and design fit for purpose solutions.
- Contribute to and lead on technical design of new Integrity opportunities, from identification and pre-positioning to writing and submitting technical proposals.
- Work with the Integrity team to provide constructive quality assurance of technical offers on selected new programmes and/or bids.
C. Learning (10%)
- Collaborate with Integrity staff and programme teams globally to share practices, lessons and experience.
- Participate in Directorate Senior Services Forum that aims to coordinates Integrity’s Services offering.
D. Staff Management (10%)
- Line manage select Integrity staff and/or corporate consultants at grade levels below SM3.
- Provide mentorship to team members, particularly those with close delivery and/or line management relationships.
Education and Experience:
The candidate will have:
- A Bachelor’s degree in a relevant field or equivalent experience.
- At least 8 years of experience working in the development or humanitarian sector, at least 5 of which in a management position.
- Experience developing and winning bids directly to donors (i.e. DFID, USAID).
- Experience developing and managing projects in at least one of Integrity’s service offerings.
Languages:
- Write and communicate fluently and articulately in English.
- Knowledge of Arabic or French desirable.
Competencies:
The candidate will have/will be able to:
- Flexibility and drive – adapt comfortably and effectively to a variety of situations, turn obstacles into opportunities, and able to work to tight deadlines.
- Client orientation & proactive problem-solving – able to understand clients’ needs and translate them into practical solutions.
- Develop and manage relationships with a diplomatic and personable approach.
- Demonstrate strong communication skills – able to communicate clearly and concisely, both verbally and in writing.
- Leadership skills and an ability to work well both independently and in teams.
- Develop and deliver projects in a considered and methodical manner.
- Inspiration – drive for change and improvement, not accepting the status quo.
- Work under pressure and to tight deadlines.
- Demonstrate personal commitment, flexibility and efficiency.
How to apply:
If you are interested in applying for this position, please complete the application form at www.integrityglobal.com/apply and attach a CV and Cover Letter at the bottom of your application.
Closing date for applications: 31 July 2017
Please be advised that only shortlisted applicants will be contacted.
Candidates must have the right to work in the UK.
Integrity is an equal opportunities employer. And positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We will respect your confidentiality and abide by UK data protection laws.