How the Services Manager, Evaluation fits into the Integrity team
The Services Manager, Evaluation will be a varied technical and management role at Integrity, working primarily on the design and delivery of Monitoring, Evaluation and Learning projects.
The Services Manager, Evaluation will sit within our Directorate Services (D/Services) which leads the design and delivery of our work. Your responsibilities will include: project management, technical delivery, particularly of evaluation contracts, business and proposal development, and wider institutional learning. You will work flexibly across Integrity’s different services and directorates and will be attracted to a fast-paced working environment.**
The Services Manager will be based in London and will report to a senior member in Directorate Services. You will also work closely with other directorates, particularly Directorate Business (D/Business) to design new projects, manage consultants and build relationships with key partners and institutions.
The Services Manager’s Scope of Work
The Services Manager, Evaluation role is a varied one, including project design, delivery and learning.
You will play a major role in the delivery of contracted projects, particularly relating to performance, impact, and process evaluation. This will require experience in project management, technical expertise and confidence in managing teams and working effectively with clients.
You will support the technical design of bids for clients including DFID, the FCO and USAID. This includes developing appropriate and innovative approaches and methodologies to meet the needs of our clients and writing technical proposals. These proposals will relate to key service offerings, including: Monitoring, Evaluation & Learning (MEL); Research, Evidence & Analysis; and Data and Knowledge Management. You will work flexibly across a variety of thematics such as economic growth, governance, security and justice, fragility and conflict, health, education, and natural resources and environment.
In addition, you will also support the consolidation of good practice within the company and take on line-management responsibilities for more junior staff members.
Terms of Reference
A. Design (25%)
The Services Manager plays a key role in designing Integrity’s MEL approaches, particularly through developing approach papers, leading technical proposals, assuring the quality of Integrity’s overall approach and representing Integrity externally. You will:
- Contribute to the articulation, development and roll-out of approaches and methodologies, in line with Company Strategy.
- Contribute to, the technical design of new Integrity opportunities, from identification and pre-positioning through to submission, negotiation and inception.
- Develop and sustain strong working relationships with key clients and other relevant accounts.
- Provide constructive quality assurance of technical offers on selected new programmes and/or bids.
- Support the growth and/or improvement of the MEL service offering, under the leadership of the Head of MEL.
- Engage with and influence emerging opportunities, delivery concepts and ensure Integrity’s MEL offering is responsive to market requirements.
- Lead and/or contribute to internal and external communications on agreed services, thematics and/or geographies.
B. Technical Delivery (50%)
The Services Manager will play a key role in delivering Integrity’s projects. This includes leadership and advisory roles and working in collaboration with leading experts from Integrity’s bench. You will:
- Support the technical development of approaches to performance, impact or process evaluations.
- Undertake desk-based research and writing reports to address client needs.
- Contribute to or undertaking external workshops (i.e. with client teams).
- Undertake reviews and quality assurance of technical deliverables.
- Undertake remote and in-country fieldwork and data collection, as well as data analysis and write up of evaluation findings.
- Establish and manage relationships with evaluation stakeholders, to ensure effective technical collaboration.
C. Project Management (15%)
The Services Manager will support Integrity to deliver its portfolio of projects and relationships on time and to high quality standards through management and governance roles. You will:
- Support the management and oversight of evaluation teams’ delivery and work planning.
- Provide oversight of evaluation risks and progress.
- Effectively, empathetically and diligently manage relationships with clients, consortium partners and stakeholders more broadly.
- Ensure projects are delivered on time, on budget, to high levels of quality and in keeping with Integrity’s ethics and ethos.
D. Learning (5%)
The Services Manager supports internal and external learning, particularly around evaluation methodologies. This includes building awareness of Integrity’s approaches and strengthening the capacity of colleagues to design and deliver to the required standard. You will:
- Lead the identification of lessons from across Integrity’s portfolio, and beyond, and facilitate lesson-learning across the team.
- Work with colleagues to support their professional development in areas of specific expertise, including support in the development of in-house training materials and the delivery of training.
- Engage with the wider sector through attending and participating in external events etc.
- Improve information capture, institutional memory and learning from Integrity’s projects.
- 2% of the Services Manager’s time will be reserved for professional development and learning activities.
E. Staff Management (5%)
- Line manage select junior Integrity staff and/or corporate consultants.
- Work with colleagues under line management to develop their careers, contributing to professional advancement, job satisfaction and personnel retention.
Your Experience
The Services Manager, Evaluation will have:
- 5-7 years+ experience working on monitoring, evaluation and learning (or a related area) within international development and/or the consultancy sector.
- Experience designing and delivering evaluation projects, using methodologies such as contribution analysis, case studies, development evaluation, and outcomes harvesting.
- A Master’s degree in a relevant subject such as economics, political economy, international development or related subject.
- Solid understanding of evaluation framework design, instrument design, data collection supervision, and analysis plan development.
- Demonstrated ability to collect and analyse data and contribute to the writing of evaluation reports.
- Strong proficiency with Word, Excel, and PowerPoint.
- Excellent ability to communicate, work in a team, and collaborate with individuals with diverse technical backgrounds and with external stakeholders including government entities and international agencies.
- Written and oral fluency in English, with the ability to write clear and compelling narrative.
It is desirable that the Services Manager will also have:
- Knowledge of quantitative evaluation methodologies such as descriptive statistics, regression analysis, and quasi-experimental techniques.
- Experience in Value for Money (VfM) analysis .
- Experience working with DFID and/or FCO.
- Sectoral experience in private sector development, economic growth and trade, or financial inclusion.
- Experience supporting the pursuit of new business, including competitive bidding.
- Software expertise, e.g. STATA, Python, R, Microsoft Excel, Access etc.
How to apply:
If you are interested in applying for this position, please complete the application form at www.integrityglobal.com/apply and attach a CV and Cover Letter at the bottom of your application.
The closing date for applications is 30 June 2020. However, we will review candidates on a rolling basis and the vacancy may be filled before this deadline. We encourage early applications. Please be advised that only shortlisted applicants will be contacted.
Candidates must have the right to work in the UK.
Integrity is an equal opportunities employer. And positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We will respect your confidentiality and abide by UK data protection laws.*