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Services Manager, Monitoring, Evaluation and Learning

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Country: United Kingdom of Great Britain and Northern Ireland
Organization: INTEGRITY
Closing date: 19 Jun 2020

Your role and where you fit into the Integrity team

The Services Manager will sit within our Directorate Services (D/Services) which leads the design and delivery of our work. The Services Manager will be based in London and will report to a senior member in Directorate Services.

Your responsibilities will include: project management, technical delivery, business and proposal development, and wider institutional learning. You will work flexibly across Integrity’s different services and directorates and will be attracted to a fast-paced working environment.

For the first two years, the Services Manager will primarily work with one of Integrity’s largest project teams in London supporting the Conflict, Stability and Security Fund (CSSF) Global Monitoring, Evaluation and Learning (GMEL) Partnership.

Project Background

The UK government funds over £1 billion in programming per year through the Conflict, Stability and Security Fund (CSSF). Operating in over 70 countries, CSSF is central to the UK government’s work overseas. CSSF has contracted Integrity, and our partner LTS-Niras, to form the CSSF Global MEL Partnership (GMEL). GMEL supports the development of a stronger, more agile and more sustainable ‘ecosystem’ for monitoring, evaluation, learning (MEL) and their application in decision-making. To achieve this we shall, among other things:

  • Support CSSF in putting in place effective M&E frameworks, processes and tools, including evidence synthesis, at Fund and portfolio levels; and sharing promising practice at programme level.
  • Support CSSF in developing and implementing a capability-building strategy for MEL;
  • Strengthen CSSF organisational learning processes and incentives and support CSSF systems for the commissioning and use of applied research; and
  • Enhance CSSF use of digital tools in MEL knowledge management.

This exciting programme is in a three-month transition phase and implementation plans are being developed, including scaling up the growing project team to meet the anticipated requirements of project implementation.

Our theory of change envisages a stronger MEL ecosystem as one which enables CSSF to more effectively and consistently: demonstrate credible contributions to HMG priorities; use credible evidence for decision making; communicate insights transparently; and learn from its own practice.

GMEL applies an innovative approach whereby we work with the JFU and the network to co-create a responsive and utilisation-focused MEL architecture. We do this by co-designing ideas for implementation using an agile approach through stages of prototyping, testing, learning and adaptation.

Scope of Work

We are seeking a Services Manager to support the CSSF Global MEL (GMEL) Partnership team on specific MEL initiatives.

The Services Manager will work with a multi-disciplinary team to support and deliver interventions. This unique position will include supporting a shift towards more adaptive MEL approaches and methods applicable across a range of GMEL interventions and providing support to prototyping, testing implementing and refining specific GMEL interventions. Support will take many forms, including developing MEL frameworks and tools, enabling others to use existing or new tools, as well as undertaking data synthesis and thematic evaluations. Specific responsibilities include:

  • Support engagement with CSSF stakeholders to understand MEL requirements.
  • Provide technical inputs to interventions (e.g. collaborative design and development of actor based Theories of Change, MEL frameworks, MEL plans, results frameworks, learning questions, etc).
  • Support the development of or sharing and contextualising of existing adaptive MEL tools, including for information collection and analysis (such as outcome mapping and harvesting, learning logs, most significant change analysis).
  • Support the delivery of thematic and other evaluations and reviews.
  • Support the development and application of MEL capability initiatives, including training, coaching, and peer-to-peer learning.
  • Supporting the MEL and Learning Practice Heads in lessons learning, capture and dissemination, and MEL synthesis at portfolio and fund levels.

Your Experience and Expertise

We are looking for a wide range of MEL experience, and while appreciative of the need to have traditional MEL expertise, the Services Manager should have experience delivering adaptive and other innovative approaches to strengthening MEL systems – especially in highly fluid and complex contexts. In particular:

  • Minimum 5 years relevant experience.
  • Experience of developing and adapting MEL frameworks and tools for complex programmatic environments.
  • Experience of utilising and adapting quantitative, qualitative and/or mixed research and analysis methods (depending on specific role).
  • Experience supporting evaluations.
  • Experience of working collaboratively within a team and to support others relating to specific MEL technical inputs.
  • Experience of working in fast-paced environments with the ability to adapt to new information, constantly reprioritise and work closely with senior government stakeholders.
  • Experience of working on donor government programmes in two or more of the following thematic areas: conflict prevention and peacebuilding, security sector reform, governance and public sector reform, stabilisation, migration, serious and organised crime, gender equality.
  • Experience operating in Fragile and Conflict Affected States and familiarity with the CSSF network desirable.
  • Experience in agile work methodologies and influencing the work of both colleagues and external stakeholders.
  • Experience in providing the right tools to provide a modern and forward-looking working environment.

How to apply:

If you are interested in applying for this position, please complete the application form at www.integrityglobal.com/apply and attach a CV and Cover Letter at the bottom of your application.

The closing date for applications is 19 June 2020. However, we will review candidates on a rolling basis and the vacancy may be filled before this deadline. We encourage early applications. Please be advised that only shortlisted applicants will be contacted.

Candidates must have the right to work in the UK.

Integrity is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We will respect your confidentiality and abide by UK data protection laws.


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