Background
The UK Prosperity Fund (PF) is a £1.2 billion facility that aims to promote economic growth and reduce poverty in developing countries. The four-year Evaluation & Learning (E&L) contract supporting the Fund is delivered by a consortium of three companies – WYG, Integrity and LTS – and managed by the Joint Funds Unit (JFU), based in the Foreign & Commonwealth Office (FCO). ‘Learning’ is a core part of the E&L service and activities are focused on encouraging and driving learning within and across the Prosperity Fund’s stakeholders.
One of the important ways we help encourage learning is via our bespoke PF-members-only digital learning platform and website PFLearning. This new Officer post in our Knowledge Management & Communications team will work with PFLearning managers to help support face-to-face and online events delivered through the platform, as well as helping to manage our globally-based digital community of UK Government staff from FCO, DFID and a range of other government departments.
Terms of Reference
Working with Knowledge Management & Communications team, your work will make an important contribution to our E&L’s delivery and outcomes.
A. Help plan and deliver inspiring, well-executed client-facing and internal E&L events
Support event preparation, on-the-day delivery and follow-up afterwards including:
· Prepare user data for marketing events.
· Monitor and analyse attendee sign-up rate.
· Support with venue, IT and online logistics.
· Prepare and collate slide and content packs.
· Contribute to in-delivery resolution of technology issues.
· Assist with post-event editorial activities.
B. Help manage users’ experience of the digital learning platform and website – ‘PFLearning’
Including:
· Help deliver regular insight reporting, working from our analytics.
· Monitor PFLearning mailbox, responding and/or assigning/elevating queries.
· Help monitor and maintain PFLearning memberships.
· Contribute to PFLearning community moderation by monitoring of threads and associated ‘gardening’ e.g. moving of posts, user support.
· Help expand our PFLearning FAQ resources in line with PF Programme Teams’ expressed needs.
· Support with development and testing of new functionalities on PFLearning, as required.
C. Help manage and improve PFLearning content
Including:
· Assist with the uploading, maintenance and updating of PFLearning content, for example new events, articles and reports.
· Support the development and management of content of the web portal, including uploading finalised knowledge products moderating and approving user profiles, comments and uploads.
· Moderating and approving user profiles.
· Provision of user support and guidance for the web portal and other technologies supporting learning and E&L team internal coordination.
· Sourcing images and creating / commissioning info-graphics for knowledge products.
· Provide editorial and metadata support, including using tags and labels to ensure content is seen by the right people in the right place.
· Scope potential content for PFLearning and events from wider project material.
· Help develop richer media (videos/audio etc, or infographics) including simple film and audio editing.
· Input to editorial planning and workflow processes.
· Assist with gathering and storing learning evidence in an easily-retrievable way.
· Support a roster of copy- and format- editors to deliver against project timelines.
Experience
A mix of some/all of the items below:
· A minimum of 5 years’ experience supporting online community management ideally for audiences of geographically dispersed stakeholders.
· A strong interest in how digital technology and social media can be used well, to help deliver results and a strong interest in international development and foreign affairs.
· Experience of liaison with service users and analysis of use metrics to understand their needs and preferences, adapt services in response to feedback, and provide user support and guidance.
· Planning and running events or meetings, both face-to-face and online including using webinar, teleconferencing, live streaming or chat technologies to support this.
· Contributing to or managing a website or digital or social community, including managing a mailing list and/or database and encouraging members to post content to a site.
· Troubleshooting technical and/or user issues in a timely and responsive manner.
· Writing and/or editing content for a website or other similar outlet such as an online newsletter.
· Using a content management system – especially a wiki-based one - to organise and upload content.
· Interpreting web and/or social media analytics for better audience targeting.
Desirable:
· Liaising with a third-party provider (such as an ISP, a mailing list provider or web company) in order to make improvements to a digital off.
· Knowledge and experience of basic HTML, Javascript and CSS.
· Good judgment and a diplomatic approach.
· Friendly and customer-service-oriented with attention to detail.
How to apply:
How to apply
If you are interested in applying for this position, please complete the application form at www.integrityglobal.com/apply and attach a CV and Cover Letter at the bottom of your application.
The closing date for applications is 28 February 2020. However, we will review candidates on a rolling basis and the vacancy may be filled before this deadline. We encourage early applications. Please be advised that only shortlisted applicants will be contacted.
Candidates must have the right to work in the UK.
Integrity is an equal opportunities employer. And positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We will respect your confidentiality and abide by UK data protection laws.