Country: United Kingdom of Great Britain and Northern Ireland
Closing date: 13 Jul 2018
Services Manager (Monitoring, Evaluation & Learning)
Full-Time. Based in London with travel up to 30%.
Who we are:
Integrity is an international consultancy and ethical service provider. Based on evidence and learning, we help clients and communities to build trust and understanding as the basis for transformative change. We do not advocate: we listen, comprehend and recommend. We help our clients in government, international development and the private sector to succeed in these challenging environments, while building trust with and giving voice to local people. Our access and trust at a community level, combined with our global perspectives, produce powerful recommendations and deliver positive and sustainable change.
Headquartered in London, Integrity operates regional offices in Jordan, Lebanon, Turkey and Kenya. Our multi-national team of over 50 specialists has extensive experience of delivering complex programmes in fragile geographies across Africa, Asia and the Middle East.
We deliver seven key services: project management and implementation / monitoring, evaluation and learning / research, evidence and analysis / stakeholder engagement / capacity development / risk management / data and knowledge management.
Further information about Integrity can be found at www.integrityglobal.com.
Scope of work:
Integrity is hiring a Services Manager (SM) to develop and support its growing delivery portfolio, with a particular focus on Monitoring, Evaluation and Learning (MEL). The SM will be based in London, reporting to a Senior Manager. The role will include travel and may offer opportunities for relocation. The SM sits within Directorate Services, which holds functional responsibility in the company for project design, delivery and learning.
The SM will be responsible for project management, technical delivery, business and proposal development, and wider instituational learning. The SM will work flexibly across Integrity’s different services and directorates and be attracted to a fast-paced working environment.
Terms of reference
A.Technical Design (50%)
The Services Manager (MEL) will play a key role in designing Integrity’s technical approaches on new business development opportunities. They will work across Integrity’s Directorates, and with Directorate Business in particular, to develop market leading MEL approaches. The Services Manager will:
- Lead and/or support technical design processes, particularly for monitoring, evaluation and learning assignments, including writing technical proposals.
- Enhance Integrity’s approaches and methodologies in relation to MEL, with a view to promote innovative practices and position the organisation as practice/thought leader.
- Identify new consultants with the appropriate technical, management and thematic skills to deliver Integrity’s growing portfolio of work.
- Support efforts to identify new business opportunities.
- Develop and update thematic and technical brochures that demonstrate Integrity’s capacity and expertise for internal and external dissemination.
B. Technical Delivery (20%)
The Services Manager (MEL) will support the delivery of Integrity’s MEL work across the geographies and thematics in which the company operates. The Services Manager will:
- Provide technical inputs to contracted projects, including the design of MEL frameworks, developing data collection tools, undertaking analysis and report writing.
- Undertake quality assurance of technical proposals and external project deliverables, particularly those with a focus on MEL.
C. Project Management (20%)
The Services Manager (MEL) will perform project management functions where they are responsible for quality delivery, on budget and on time, and for maintaining client satisfaction. The Services Manager will:
- Ensure adherence to company delivery processes.
- Manage day to day client and consortium contract management.
- Manage internal and external project teams, including senior external consultants, on a day to day basis.
- Plan and manage work flow, including internal resource requests.
- Manage the production of project deliverables, delegating as necessary.
- Manage project level risks, escalating as appropriate.
- Oversee operational and logistical arrangements for the project, as provided by Operations Team.
- Manage project finances.
- Manage internal and external communications on the project.
- Ensure quality assurance process is followed.
D.Thought Leadership and Learning (5%)
- Enhance Integrity’s approaches and methodologies in relation to MEL, with a view to promote innovative practices and position the organisation as practice/thought leader.
E.Staff Management (5%)
- Line and performance manage colleagues at officer level and below.
Experience:
- Minimum five (5) years’ experience working in the international development and/or consultancy sector.
- Designing and delivering monitoring, evaluation and learning services as stand-alone projects and/or within larger projects.
- Project management, including design and management of work plans, client management and reporting, team management and financial management.
Desirable:
- Experience in governance, conflict, economic development and health.
- Working with DFID and/or FCO.
- Working in FCAS environments.
- Personnel management.
- Software expertise, e.g. Microsoft Excel, Access etc.
- Quantitative research methods.
Languages:
- Written and oral fluency in English required.
- French and/or Arabic and/or Spanish and/or Mandarin an advantage.
How to apply:
If you are interested in applying for this position, please complete the application form at www.integrityglobal.com/apply and attach a CV and Cover Letter at the bottom of your application.
Closing date for applications: 13 July 2018
Please be advised that only shortlisted applicants will be contacted.Early applications are strongly encouraged as we will consider applications on a rolling basis and may fill the vacancy before the deadline.
Candidates must have the right to work in the UK.
Integrity is an equal opportunities employer. And positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We will respect your confidentiality and abide by UK data protection laws.